Date: May 14, 2026

Time: 10:00am - 12:00pm

Instructor: Chera Gibb

Location: Venture Title

1800 S Bonita Way

Meridian, ID

Understanding your customer journey is key to building a marketing strategy that actually works. In this interactive workshop, Chera will walk through the five stages of the customer journey and how to meet your audience at each step with the right message and tactics. Through real examples and breakout activities, you’ll leave with a clearer, more actionable path to engaging and converting your ideal customer.

💡 What You’ll Learn:

How to identify and map the five stages of your customer journey
Content and engagement strategies that move customers from consideration to decision
Proven ways to convert customers through trust-building tactics and build retention through engagement, personalization, and value-driven programs
How to create a more customer-centric, seamless, and personalized marketing experience across every touchpoint

🎯 Perfect If:

Business owners and marketers looking to better understand and optimize their customer journey
Teams who want to improve customer engagement from first touch to long-term loyalty
Brands struggling to connect their marketing efforts across different stages of the funnel
Anyone looking to build stronger relationships with customers and turn them into repeat buyers and advocates

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